Frequently Asked Questions
Everything you need to know about shopping with Holden Store.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return an item for an exchange or refund?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Holden Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and local customs regulations.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.